Your Natural Health Pharmacy

Delivery Information

Shipping Costs

  • New Zealand orders under NZD$90 - NZD$6.00 
  • New Zealand orders over NZD$90 – Free Delivery
    (excludes, prescription and parcels over 25kg) 
  • International – Per Kg basis. To check the delivery cost for your parcel, please email us at info@pharmapost.co.nz

Estimated Delivery Times (from Dispatch)

New Zealand (non-rural)

within 5 business days

New Zealand (rural) 
within 7 business days

Australia 
7 business days

International (except Australia)
7-21 business days 

Processing Times

Your order should be dispatched within 1-3 working days.

If we expect any delays, we will contact you immediately either by phone or email.

If your order is required to be delivered before a certain date, please let us know by writing this in the delivery instructions box during checkout 

 

Cold Goods (Good requiring refridgeration)

We will dispatch all Cold Goods with an ice pack and before Friday so that your product is not kept in storage over the weekend.

The stability of the product varies between brands with most being stable over transit time.

Please make sure that you are at home to receive your order. PharmaPost will not be responsible to compensate the loss caused if the parcel containing cold goods has to be kept in courier depot.

Shipping

All New Zealand orders are sent via courier with track and trace.

International/oversears orders are sent via standard airmail. Insurance and tracking are only available for parcels valued over $200 NZD or weighing over 2KG.

Express shipping is only available to some destinations. Please e-mail us for a quote if you require this service. 

Any orders over $90 we will courier to you in a signature required satchel.

Please ensure you provide a delivery address where someone is available to sign for your parcel


Returns Policy

If you receive your parcel and it is damaged.

Please retain all the outer packaging and inner packaging.

Take photos of outer packaging and damaged goods and forward to info@pharmapost.co.nz

Failure to do so may result in compensation being forfeited.

For further information please see "Returns Policy"


Missing Parcels

If you have not received your parcel within the delivery time frame specified above, you must contact us immediately on +64 9 521 0880 or info@pharmapost.co.nz

We will advise you on the claiming process on a case per case basis.

Please note that all claims outside of 30 days from initial dispatch will not be considered. 

We accept responsibility for parcels lost in transit in New Zealand prior to their having been delivered to your home/business provided we are notified within 7 days. We cannot accept responsibility for your parcel once delivery has been made

 

 

Overseas customers

We will also limit the quantity of medicines purchased to be no more than 3 months quantity

If it is found that we cannot supply your order, or parts of your order, we will notify you by email and refund the relevant amount.